At True Image, your satisfaction is not just a goal - it's our commitment! Thank you for choosing us, and rest assured that our professional and friendly customer service team is here to make your experience with us exceptional.

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Start a conversation with our online customer service.(Click "Chat with us" at the bottom right side to launch chat.)

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Send us an email to let us know your concern. We will get back to you within 12 hours.

Phone Call

Give us a call and communicate with online customer service in real time. (Monday to Friday 9am to 5pm)

0121 368 7952


Send an email to our sales team. A dedicated sales representative will get back to you within 12 hours.

  • Do you offer free delivery?

    Yes. We offer free next-day shipping on all orders using Royal Mail as your courier option.
    Need your cartridges urgently? Upgrade to our priority courier service - DPD for £2.95. All orders placed before 3:00 PM will be shipped the same business day (Monday-Friday). Weekend orders will be shipped the following Monday.

  • What is your warranty policy?

    we offer a 30-Day Money-Back Guarantee for all products, a 2-Year Product Warranty for laser printer supplies, and a 1-Year Product Warranty for inkJet printer supplies. Read our Returns & Refunds Policy for details

  • How to get a coupon code for my order?

    1. Purchase in bulk.
    2. Subscribe to our newsletters.
    3. Rate our products or service.
    4. Follow our social media or website announcement.

See All FAQs

Whatever and whenever you ask, we answer.

No matter it's about finding a cartridge, installation problem, switching chip or anything else related to the orders, products or service, just ask! Really!

Enjoy our hassle-free warranty.

We offer a 30-day money-back guarantee and a 2-year warranty on all our toner cartridges. Need any help? We’ll help to troubleshoot, exchange or give a full refund.

2-years warranty

Easy return & exchange process.

Having problems with our cartridges? Need a return or exchange? Please do not hesitate to contact us! We make our best to help with return or refund.