Send us an email to let us know your concern. We will get back to you within 12 hours.
cs@trueimagetech.co.uk
Phone Call
Give us a call and communicate with online customer service in real time. (Monday to Friday 9am to 5pm)
0121 368 7952
Wholesale
Send an email to our sales team. A dedicated sales representative will get back to you within 12 hours.
sales@trueimagetech.co.uk
![](https://cdn.shopify.com/s/files/1/0560/1276/7399/files/contactus-question-pic.png?v=1625381601)
-
Do you offer free delivery?
Yes. We offer free next-day shipping on all orders using Royal Mail as your courier option.
Need your cartridges urgently? Upgrade to our priority courier service - DPD for £2.95. All orders placed before 3:00 PM will be shipped the same business day (Monday-Friday). Weekend orders will be shipped the following Monday. -
What is your warranty policy?
we offer a 30-Day Money-Back Guarantee for all products, a 2-Year Product Warranty for laser printer supplies, and a 1-Year Product Warranty for inkJet printer supplies. Read our Returns & Refunds Policy for details
-
How to get a coupon code for my order?
1. Purchase in bulk.
2. Subscribe to our newsletters.
3. Rate our products or service.
4. Follow our social media or website announcement.
![](https://cdn.shopify.com/s/files/1/0560/1276/7399/files/contactus-pic-1.jpg?v=1625207595)
Whatever and whenever you ask, we answer.
No matter it's about finding a cartridge, installation problem, switching chip or anything else related to the orders, products or service, just ask! Really!
Enjoy our hassle-free warranty.
We offer a 30-day money-back guarantee and a 2-year warranty on all our toner cartridges. Need any help? We’ll help to troubleshoot, exchange or give a full refund.
![2-years warranty](https://cdn.shopify.com/s/files/1/0560/1276/7399/files/2-year_warranty.jpg?v=1700728994)
![](https://cdn.shopify.com/s/files/1/0560/1276/7399/files/returns.jpg?v=1656495269)
Easy return & exchange process.
Having problems with our cartridges? Need a return or exchange? Please do not hesitate to contact us! We make our best to help with return or refund.